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FESTIVAL TICKET POLICY

 

Definitions

 

 “Conditions” means these terms and conditions together with any amendments or updates to them which are issued by us or on our behalf from time to time;

 

“Event” means Rhuddfest 2024.

 

 “Ticket” means any valid ticket which permits the Ticket Holder to attend the Event at the Venue on the basis of the details set out on the Ticket and (where applicable) to camp, park or enjoy certain activities or upgrades at the Venue and which is subject to these Conditions;

 

“Ticket Holder” or “you” means any person possessing or using a Ticket to gain entry to the Event, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was validly issued or transferred;

 

“Lead Booker” means the individual who has purchased Ticket(s);

“Venue” means the site at which the Event takes place, which at the date of these Conditions is intended to be Rhuddlan, Rhyl, LL18 including all adjacent and surrounding areas used or controlled by us in connection with staging of the Event, including without limitation any car park and camping sites; and

 

“We” means Rhuddfest

These Conditions may change from time to time without notice and in our sole discretion. We will post any changes to the Conditions on www.rhuddfest.com, We shall notify Ticket Purchasers of such changes by email if they materially affect Ticket Purchasers’ rights as a consumer.

Ticket Purchase

 

1.1. Only Tickets purchased from our website are valid and will allow admission to the Event. Tickets bought from an unauthorised third will be void and may be seized or cancelled without refund or compensation.

1.2 Price and availability information for Tickets (including without limitation, add-ons such as camping, parking and upgrades) is subject to change without notice.

1.3 Tickets are for attendees aged 18 or above, under 18 must be accompanied by an adult.

1.4 Confirmation of purchase will be provided at the point of purchase and E-Tickets will be issued via email.

1.5 If Tickets have not been received 10 days before the Event, please contact us quoting Your booking reference requesting a reissuance of Your e-tickets.

Refunds

 

2.1 Tickets are final and non-refundable except as outlined in these Conditions.

2.2 We reserve the right to alter the event programme in respect of the line up, the times and dates of performances, facilities or locations of the event and the start and finish time and date of the event without liability to the ticket holder.

2.3 No one artist shall be deemed a headliner and no cancellation of a single or multiple artists shall constitute a material change to the Event.

2.4 Refunds will be available in the event of a full cancellation of the Event or if the Event is postponed to a wholly different date.

2.4 In the case that some of the Event days are cancelled, a partial and proportionate refund may be processed, at the sole discretion of the Promoter.

2.5 Any refunds processed will be done so for the face value of the Ticket, net of any transaction or booking fees.

Validity

​3.1 Each e-ticket is valid for one entry per person.

3.2 E-tickets must be presented in digital format (e.g., on a smartphone or tablet) for scanning at the entrance gate.

Age Verification

​4.1 Attendees may be required to present valid identification along with their e-ticket to verify age eligibility.

​Non-Transferable

5.1 E-tickets are non-transferable and may not be resold or transferred to another individual.

Ticket Loss or Damage

6.1 RhuddFest is not responsible for lost, stolen, damaged, or deleted e-tickets.

6.2 Please ensure that e-tickets are stored securely and accessible on a mobile device with sufficient battery life.

Entry Conditions

7.1 Entry to RhuddFest is subject to compliance with all event rules, regulations, and security procedures.

7.2 Attendees may be subject to search and screening upon entry.

Refusal of Entry

8.1 RhuddFest reserves the right to refuse entry to any individual with an invalid or duplicate e-ticket.

8.2 Entry may be denied to those deemed to pose a risk to the safety or enjoyment of others.

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Liability

9.1 Attendees assume all risk and liability associated with attendance at RhuddFest.

9.2 RhuddFest organizers are not liable for any loss, injury, or damage incurred during the event.

Acceptance

10.1 Purchase or use of a RhuddFest e-ticket constitutes acceptance of these e-ticket policies.

Please ensure that you carefully review and adhere to these policies when purchasing and using e-tickets for RhuddFest 2024.

Failure to comply may result in denial of entry or ejection from the event without refund.

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