Privacy Policy

 

BACKGROUND:

 

Rhuddfest Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.rhuddfest.co.uk Our Site and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

 

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

 

“Account”means an account required to access and/or use certain areas and features of Our Site;
“Cookie”means a small text file placed on your computer or device by Our Site when you visit certain parts of Our  Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law”means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

 

  1. Information About Us

Our Site is owned and operated by Rhuddfest Ltd, a Limited Company registered in England and Wales under company number 11471116.

Registered address: 2 Bryn Heddydd Rd, Rhyl, Wales, LL18 3UH.

The Rhuddfest Festival takes place in the Village of Rhuddlan.

 Data Protection Officer: Peter Kenway

Email address: festivalteam@rhuddfest.co.uk

Postal address: 2 Bryn Heddydd Rd, Rhyl, Wales, LL18 3UH

 

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

  1. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our or my collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us me is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us me directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us me for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about my use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves myself, however, so please contact us me first, using the details in Part 15.

 

  1. What Data Do You Collect and How?

Depending upon your use of Our My Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about  our use of Cookies and similar technologies and our Cookie Policy <<insert link>>. We do not collect any ‘special category’ or ‘sensitive’ personal data and/or personal data relating to children AND/OR data relating to criminal convictions and/or offences.

 

Data CollectedHow We  Collect the Data
Identity Information including name, title, date of birth.When you register on our site, sign up to newsletters or purchasing goods or tickets.
Contact information including address, email address telephone numberWhen you register on our site, sign up to newsletters or purchasing goods or tickets.
Business information (trade customers only) including Business name, nature of business address, contact person, contact email address, contact telephone number.<<insert method of collection and/or source(s)>>.
Payment information – card detailsPayment information is stored with our payment processor Squareup International Ltd.
Profile information including purchase history, login details.During sign up or ordering.
Technical information including IP address, browser type and version, operating system.Cookies
 

 

  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

 

What We DoWhat Data We UseOur Lawful Basis
Registering you on Our SiteIP Address, email address, account name and login detailsLegitimate interests –  Enables customers to have an account on our site and see their purchase history and receive newsletters if opted in.
Providing and managing your Account.Email address, name, address, purchase historyLegitimate interests – Required to keep a record of customer purchase history.
Providing and managing your access to Our Site.Login name and password

Whether you are a new customer, a returning one or a guest;

Legitimate interests enables us to maintain customer’s access to their account.
 
Administering Our SiteLogin details, IP address.<<insert lawful basis (if “legitimate interests”, state what the legitimate interest(s) is or are>>.
Administering our business.Name, email address, address, IP address, purchase history, failed purchase history. Trade customer contact details, pitch or service details.Legitimate interest –  to communicate with customers to deal with enquires, returns, failed transactions etc.
Supplying our products and services to you.Name, email address, address, IP address, gender if you use a title during checkout, not a mandatory field, Business name, Payment information e.g method used, how much you have paid. (Please Note: no payment information, such as credit card number, is ever stored within our site or our hosts servers. This information is always stored separately by our payment providers).Legitimate interest. To supply our products and services.

 

Managing payments for our products and or services.Name, email address, address, IP address.Processed by Square inc our payment processor.

To refund returns.

Communicating with you.Name, email address, telephone number.Legitimate interests –

To help customers with enquiries and purchases and purchase confirmations and history.

Supplying you with information by email and or post that you have opted-in-to (you may opt-out at any time by emailing festivalteam@rhuddfest.co.uk.Name, email, address, telephone number, purchase history.Legitimate interests – Keep opted in customers up to date on Rhuddfest events and news.
 

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

Third Parties (including <<insert details of third parties whose content appears on the site>>) whose content appears on [Our] OR [My] Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that [we] OR [I] do not control the activities of such third parties, nor the data that they collect and use themselves, and [we] OR [I] advise you to check the privacy policies of any such third parties.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

 

  1. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

 

Type of DataHow Long We Keep It
Identity Information including name, title and date of birth.

 

Customer details and order information non registered users. This will be kept for six years. This is due to VAT regulations. Registered users who have signed up for an account. Any order information will be kept for at least six years due to VAT regulations. Account details, wish lists etc. will be kept up to six years after non activity.
Contact information including address, email address, telephone number..]Customer details and order information non registered users. This will be kept for six years. This is due to VAT regulations. Registered users who have signed up for an account. Any order information will be kept for at least six years due to VAT regulations. Account details, wish lists etc. will be kept up to six years after non activity.

If you have signed up to receive offers/updates via email your email address will be kept until you ask us to remove it.

Business information including Business customer only. Business name, contact, name, email.       Customer details and order information non registered users. This will be kept for six years. This is due to VAT regulations.

 

·         Registered users who have signed up for an account. Any order information will be kept for at least six years due to VAT regulations. Account details, wish lists etc. will be kept up to six years after non activity.

Order information including items purchased       Customer details and order information non registered users. This will be kept for six years. This is due to VAT regulations.

 

·         Registered users who have signed up for an account. Any order information will be kept for at least six years due to VAT regulations. Account details, wish lists etc. will be kept up to six years after non activity.

Technical information including IP Address, browser type50 months.
  1. How and Where Do You Store or Transfer My Personal Data?

We will store or transfer some of your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

 

AND/OR

 

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.

 

The security of your personal data is essential to us me, and to protect your data, we  take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;

 

  1. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are  involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

RecipientActivity Carried OutSectorLocation
Squareup International Ltd.Processing payments. Including email address, phone number, payment information or other information.Squareup International Ltd.
Fumbally Square
Fumbally Lane
Dublin 8, Ireland.
 

 

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

If we sell, transfer, or merge parts of our my business or assets, your personal data may be transferred to a third party. Any new owner of our my business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

 

  1. How Can I Control My Personal Data?
    • In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our My Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from use which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account.
    • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

  1. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.

 

  1. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us  everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 working days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

  1. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for, Analytics and Performance, Advertising, Third Party / Embedded Content and Security. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown Cookie consent popup requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our] Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

 

Name of CookiePurposeStrictly Necessary
PHPSESSIDTo enable the site to recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.Yes

Expires on exit

SessionThis is for the visitor’s convenience, Our site creates this with a copy of the initial session ID so that visitors can be classed as “returning” and the contents of their shopping basket will still be available. If they sign in with an email address and password, these login details are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.Yes

Expires after one year

 

and the following third-party Cookies may be placed on your computer or device:

 

Name of CookieProviderPurpose
NIDGoogle MapsUsed to remember preferences and for advertising.

 

Our My Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our My] Site is used. This, in turn, enables us  to improve Our My Site and the products and services offered through it.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us me to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our My Site, it does enable us to continually improve Our My Site, making it a better and more useful experience for you.

The analytics service(s) used by Our My Site use(s) the following Cookies:

 

Name of CookieFirst / Third PartyProviderPurpose
_gaThirdGoogle AnalyticsUsed to distinguish users. Expires 2 years.
-gidThirdGoogle AnalyticsUsed to distinguish users. Expires 24 hours
-gatThirdGoogle AnalyticsUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.Expires 1 minute.
Amp-tokenThirdGoogle Analytics15.

16.

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. Expires 30 seconds to one year.

 

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

  1. How Do I Contact You?

To contact us me about anything to do with your personal data and data protection, including to make a subject access request, please use the following details

Email address: festivalteam@rhuddfest.co.uk

 

  1. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated o

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  • festivalteam@rhuddfest.co.uk

  • Registered Address

    2 Bryn Heddydd Rd

    Rhyl, Denbighshire

    LL18 3UH

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